Balls And Teeth

Arch Learning needs 2 family line to deliver to their service desk aggroup. This individual needs to have a run dry land in desktop and helpdesk remain firm. These candidates testament be running(a) on their level 1 and 2 app breaks. The candidates allow be expected to resolve or escalate customer technological inquiries or problems pertaining to PC/LAN, Printers, Hardw ar, Citrix or Web establish applications that hail in via email, phone or walk-ups. They will too be monitoring the Unassigned Ticket queue and hold issues whence and consulting with Lead/Supervisor and other IT professionals when appropriate prey of execution is unclear. Currently Arch Learning is supporting 350 sexual (corporate and OSRs) and around 100 contract trainers. The ticketing system they use is Track-It!, this amaze is not necessary. Their day to day responsibilities will be unkept downwardly to 60-70% hands on and 30-40% over the phone. They are currently a relatively small shop b ut as we stand up the support will shift to be more 50/50. The service desk deals with all tickets from beginning to end unless the ticket/issue is directed to a specific team. Tickets are escalated when necessary. Other team members are available for consultation when required. They would interchangeable to have folks who: Excellent communication (verbal and written), listening skills and a professional predict presence. Customer Friendly (good personality, approachable, etc.) Excellent decision-making skills, particularly in a small team environment requiring fast-flying resolution Ability to be self-motivated and perform daily meditate functions and assigned projects with minimal or no supervision. Advanced noesis of Windows 7 (1 year+ experience): implementation, support and manage Active Directory (2 age experience): password reset, user implementation and management swap 2010 way (2 years experience): user implementation and management Intermediat e intimacy of Laptops and Desktops (HP and ! Dell) Additional Job Info:...If you want to get a full essay, order it on our website: OrderCustomPaper.com

If you want to get a full essay, visit our page: write my paper