Training and development 1 Essay Example | Topics and Well Written Essays - 1000 words

Training and development 1 - Essay Example Good customer service entails maintaining communications with both internal customers and attracting external customers. Good customer service will improve customer retention and loyalty to the organizational products and services. Good customer service will improve the sales revenues and profitability of the organization through repeat sales. Good customer service will ensure market share retention thus the organization will reduce the advertising and promotional costs that are incurred in attracting new customers. Good customer service will also reduce the number of customer complains thus improving the reputation and corporate image in the society. Some of the essential customer service skills that employees should be trained include building customer trust, customer courtesy, maintaining positive relationships, controlling customer conversations, calming upset customers, business etiquette, problem solving skills, customer service attitude, listening skills, managing customer exp ectations and dealing with difficult customers. Other customer service skills that need training include the customer service charter, handling customer complains and customer follow-ups in order to create future selling opportunities. Question two Competency modeling has some similarities and differences with traditional needs assessment technique. Competency modeling entails determining the specific competencies that will lead to high performance and success in an organization. Competencies include the knowledge, skills and behaviors and also some attributes that are required for successful performance of a particular job. Other competencies include the personality, traits, social roles and motives that are essential for the job. On the other hand, traditional needs assessment consists of organizational analysis, task analysis and individual analysis in order to identify the skills gap in the organization. The organizational needs analysis will consider the impacts of changes in t echnology and changes in the workforce which can impact on the attainment of organizational objectives. Traditional needs assessment will consider the current skills and knowledge of the employees. Competency modeling and traditional needs assessment have certain similarities since the two training needs assessment techniques aim at identifying the skills which are essential in attaining successful work performance. The two methods aim at meeting the staffing needs of the organization through identifying the knowledge, skills and attitudes that are needed in each job position. The two methods aim at motivating employees through new skills training and developing than improving the overall organizational performance. One of the significant differences between competency modeling and traditional needs assessment is that competency modeling extends beyond the boundaries of the job to include organizational vision, mission and strategic objectives in formulating the training needs. Comp etency modeling utilizes more organizational resources since the models must be validated and the targeted training population is usually large enough to justify the resource expenditure. Competency modeling takes in to account successful exemplars in the job position and competencies that they displayed in the job unlike training needs analysis which focuses on the skills needed to successfully perform the job. Traditional need

How Do You Indicate the Name of a Book in the Body of an Essay?

How Do You Indicate the Name of a Book in the Body of an Essay?When writing an essay, you may consider including the name of a book. The name of a book will ensure that your reader has a place to identify your essay as part of a library and may even encourage them to purchase the book. As this happens, they will likely turn to the back of the book and discover what you are doing.First of all, you will want to include the title in the subject line. In order to ensure you include the name of the book, you will want to include the exact title and the title of the book in parentheses. Additionally, the book should have a page number after the title. In this case, you would type '141-Book' as the title of the book.After you get to the beginning of the sentence, try to keep the flow of the sentence on the same line. It is easier to have this maintained in case you are just focusing on one sentence. Additionally, you should change the heading from the beginning of the sentence to the end of the sentence.However, if you are writing a sentence with a continuation, you will want to follow the example of the above. You will start the continuation by adding a single word. Keep in mind that a title of a book is only beneficial if it is part of the continuation.When writing an essay, you may need to indicate the name of a book in the body of the essay. The reason for this is that some people can be confused about what is written on the inside of the book. In order to aid in this situation, simply add the name of the book to the body of the essay. Do not use the title but make sure you acknowledge the book name and the author's name.Another excellent way to refer to a book is through the use of the first letter of the author's last name. However, keep in mind that some authors have a different spelling of their names. The best option is to use the first letter. In addition, you may want to use the first letter of the title to help distinguish between a first and last name.Las tly, you may want to refer to the author of the essay in your conclusion. You can write the name in quotation marks and include the name of the book in parentheses. This gives the reader a place to refer to the essay and give them a reason to buy the book.

The Texas College Essay Topics Stories

The Texas College Essay Topics Stories What Everybody Dislikes About Texas College Essay Topics and Why Suddenly, you're in a brand-new situation, and will need to do something, but you need zero idea what. Some people today live their lives in accordance with their religion even though others don't think you should factor that into decision making in regards to determining rules for everybody. Decide on a law and explain why it's so important to you. There are lots of things to argue when it regards the law. There's, clearly, a limit on the range of pages even our finest writers can produce with a pressing deadline, but usually, we can satisfy all the clients seeking urgent assistance. You should have your reasons, and our primary concern is that you wind up getting an excellent grade. Even in the event the deadline is truly tight, feel free to get hold of our managers. 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What You Dont Know About Good Essay Topics about Humor

What You Don't Know About Good Essay Topics about Humor When you're writing such essay, the objective is to come out with the ideal college essays. Just concentrate on the elements of it you are able to prove with facts. The demand for industries to make income is resulting in loss of trees and drop in water catchment locations. To compose a great satire paper, you should understand effective practices and tools employed for its content and fashion. You've probably heard that writing articles is a superb way to market your business. Students get some narrative papers assignment that they are unable to manage. It's definitely better to begin by writing about topics that you've already read about and formed opinions on. If you do, you may now write on topics which are going to be humorous to them. There are many fun essay topics you can write on. Humorous essays are frequently a good deal more fun to write. Unlike in different essays, writing narrative essays enable the writer to use a very first person point of view because it is based on personal experiences. Application essays about challenges reveal how you respond to difficulty to individuals who are quite interested in how you'll take care of the subsequent four years by yourself. In situations when you're requested to compose short essay in one hour or so, the appropriate plan might not be necessary but brainstorming ideas would continue to be important. All you have to do is to support your ideas with real truth about your subject. If you still have any issues with making a superior selection, contact professional writers online to acquire the crucial assistance. The help here comes in various categories. There are a few normal rules for IELTS Examiners that they must follow everywhere. Although their basic aim is to entertain readers, they have to give useful, relevant, and eye-opening info. Many topics for college needs can use humor as the ideal weapon to create a sheet of paper that would eventually draw more students to the writing, although they do not enjoy the ideas of writing. For instance, you can pick a topic for elementary, middle, or higher school. The very best humor essays are the ones which tackle subjects everyone can relate to. Writing a nice and impressive satire essay can be a great deal of fun. Regardless, to receive a better idea about what a satire topic is, here are some primary examples. Obviously, satire essay topics can be difficult to think of. However much experience you've got in writing essays, it is normal that people make some mistakes when writing lengthy ones. Be certain that you select something which other individuals can easily relate to. For instance, whenever there's a forum and there needs a participation, some individuals may have fear to talk in public or may respond or behave in a particular manner that will demonstrate they precisely have fear. Today, people have a great deal of issues in many fields of life. Ironic awareness of humor is where you attempt to be the opposite of others, by saying different things or make different things. It's also important to make sure your humor is going to be understood and taken well. Humor is frequently the only vehicle to deal with such topics. Humor goes a very long way to making a quick phrase memorable and you would like your stuff to be memorable. There are lots of theories of humor. There are lots of varieties of sense of humor. Therefore, a feeling of humor can directly influence how an individual feels, regarding both mind and body. A feeling of humour is just one of the most crucial traits an individual can have.

In what ways do your ontological (worldview) and epistemological Essay

In what ways do your ontological (worldview) and epistemological (knowledge construction) perspectives align with (or do not align with) the world Englishes paradigm - Essay Example 210; cited in Bolton, n.d., p. 368). As such, one’s ontological and epistemological perspectives actually align with WE paradigm in terms of recognition, commitment, and firm belief that ‘English’ as an international language has evolved through time with increasing importance being acknowledged through its evident use as a universally known and accepted language. Using this premise, one’s knowledge construction on the subject, seen as a potential opportunity not only to expand personal understanding and depth of the language, per se; but more so, as a means of professional livelihood, justify the need to confirm alignment with the WE model. Therefore, through being more culturally aware of diversity in the use of English, either as a first, second, or additional language, one confirms that learning more about WE would be instrumental in echoing the relevant concepts that would be learned from this model. As more educators, like me, recognize that learning and teaching WE should be shared on a more global scale, acknowledging that learning and teaching English requires recognizing its multiple variants aligns with the WE concept. The growth and advancement being experienced in all societies worldwide confirm that applying the WE concepts would contribute to greater understanding and facilitate teaching English using the WE